1. Ordering & Payments

Q: How do I place an order?
A: Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Follow the instructions to enter your shipping details and payment information to complete your order.

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.

Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, but if you need changes, please contact us within 24 hours. Once shipped, we cannot modify or cancel the order.

Q: Where do you ship?
A: We currently ship to the U.S. and select international locations. Shipping availability may vary by product.

Q: How long does shipping take?
A: Processing takes 2-5 business days, and shipping within the U.S. typically takes 5-10 business days. International shipping times may vary.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it to track your package in real time.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items in original condition. Some exclusions apply (such as final sale or custom items).

Q: How do I start a return or exchange?
A: Contact our support team with your order number and reason for return. We’ll guide you through the process.

Q: Do you cover return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Q: How can I contact customer support?
A: Reach out via our Contact Us page, email us at [your email], or send us a message on social media.

Q: Do you offer gift cards?
A: Yes! We offer digital gift cards in various amounts—perfect for any occasion.

Q: Do you have a loyalty program or discounts?
A: Sign up for our newsletter to get exclusive discounts, early access to new drops, and special deals!